Consumer Information

Consumers Guide To Carpet Cleaning.

Dear Potential Client,

Choosing a carpet cleaner isn’t easy! Why? Because you are bombarded with misleading advertising, confusing claims and simply bad information.

From super-low prices and high-pressure sales – to unqualified technicians and near worthless methods – How do you ever find a qualified, competent, professional carpet cleaner?

You’ll discover how to avoid four carpet cleaning rip-offs, eight mistakes to avoid when choosing a carpet cleaner, and four steps to a fresh, clean, healthy carpet.I have been in the Cleaning Service Industry for Thirty-Four years. I formed this company with my wife originally just to do contract cleaning, (hence the name), but as time went on I found that the contract side of the business became ever more price conscious, and less concerned about the quality. This was contrary to my ideals, and so I tend to concentrate my business now on finding people who are as concerned about high quality workmanship as I am. I welcome your enquiries and will gladly answer your questions over the telephone.

HOW TO AVOID FOUR CARPET CLEANING RIP-OFFS

RIP-OFF No.1: UNBELIEVABLY LOW PRICE.

RIP-OFF No.2: BAIT AND SWITCH.

RIP-OFF No.3: UNSUPPORTED CLAIMS. ‘THIS CLEANING METHOD IS THE BEST’

RIP-OFF No.4: OUTDATED BELIEFS. e.g. ‘HOT WATER DAMAGES YOUR CARPET.’

8 MISTAKES TO AVOID WHEN  CHOOSING A CARPET CLEANER

MISTAKE No.1: Choosing a carpet cleaner based on equipment alone.

MISTAKE No.2: Choosing a carpet cleaner based on low price.

MISTAKE No.3: Choosing a carpet cleaner based on a single telephone call.

MISTAKE No.4: Choosing a carpet cleaner who doesn’t offer a Full Money-Back Guarantee.

MISTAKE No.5: Choosing a carpet cleaner without getting comments from his other clients.

MISTAKE No.6: Choosing a carpet cleaner who is not certified by the IICRC.

MISTAKE No.7: Choosing a carpet cleaner who is not a member of the National Carpet Cleaners Association (NCCA).

MISTAKE No.8: Choosing a carpet cleaner who doesn’t use a truck mounted, hot water extraction system.

4 STEPS TO A FRESH, CLEAN, HEALTHY CARPET

If you’re thinking about having your carpets cleaned, we encourage you to follow these four steps:

STEP No1: Make a commitment to yourself to get your carpets cleaned. The longer they remain dirty, the sooner they’ll wear out. Plus the longer you have to breathe all the pollens, fungus and chemicals that hide in your carpet.

STEP No2: List your objectives. Do you want only the dirt removed, something you could do with a rented shampooer, or do you want all the bacteria, fungus etc. removed which will require a hot water truck-mounted cleaner, as we use. Do you want to work with an honest, reputable company – or are you willing to risk working with the company that offers the lowest price – knowing the company might not be in business tomorrow.

STEP No.3: Ask questions. The way you learn about a company is to ask specific questions and listen carefully to the answers. Here are eight tough questions to ask a carpet cleaner before he begins to clean your carpet:

1. What method of carpet cleaning do you recommend?
2. What type of equipment do you use to clean carpets?
3. What will your equipment remove from my carpet?
4. How often should I get my carpets cleaned?
5. What training have you had in cleaning carpets?
6. Are you a member of the NCCA?
7. Are you certified by the IICRC and will you show me your certification certificates.
8. Are all your cleaning technicians certified by the IICRC and can I see their certificates?

STEP No4: Once you’re satisfied that you’re working with an honest, competent professional, invite him into your home and ask for a specific quotation in writing. A written quotation gives you the assurance that you know exactly what your job will cost – no surprises.